RETAIL SERVICE UPDATE!
as of June 15, 2021

RETAIL SERVICE UPDATE (JUNE 15, 2021)

 

June 15, 2021

Dear Friends of l.a.Eyeworks,

As Los Angeles County transitions to the "Yellow Tier" of the state recovery blueprint, we want to update you on the status of our service options. Following public health guidelines, science, and our own collective intuition,  we have been serving customers safely in-store since May 2020. We are proud of this accomplishment and recognize it could not have happened without the tireless dedication of our opticians and your incredible patience, loyalty and understanding. 

In the same spirit of considered, cautious progress, please note our current operating framework as of June 15, 2021:

> We are currently serving customers exclusively in our original location at 7407 Melrose Avenue (90046) from Monday to Saturday (11AM - 7PM)*

> Although we welcome spontaneous visits for styling, adjustments and repairs, please note that scheduled appointments have priority. To book your own, please call (323) 653-8255 during business hours or e-mail melrose@laeyeworks.com

> Masks are required inside the store; standard occupancy/distancing and cleaning protocols remain in place. 

* please note that our Beverly Bouelvard location remains on temporary hiatus. Stay tuned for re-opening notification. 

Despite the challenges, our Uncensored Visions are more vibrant than ever. New designs, dynamic shapes and refreshing colors await you for the well-deserved "reset" you've been promising yourself. 

We look forward to welcoming you back to the House of l.a.Eyeworks soon! 

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[previous updates follow <> superceded by the above]
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Dear friends of l.a.Eyeworks,

Beginning April 1, 2021, we will temporarily be serving all of our customers exclusively at the original l.a.Eyeworks store (aka the “Mothership”) at
 
7407 Melrose Avenue, 90046
tel. (323) 653-8255, melrose@laeyeworks.com

The l.a.Eyeworks flagship location at 7386 Beverly Boulevard will be on temporary hiatus after March 31st. Calls and e-mails to the Beverly location will be forwarded automatically to the Melrose Avenue store for speedy reply. 
 
Although there is light on the horizon, we anticipate it will be a few more months before we can welcome you in a more expanded atmosphere. Until then, consolidating our resources on a temporary basis in one location will allow us to continue serving you safely and more effectively as we prepare both locations for the “post-COVID” era. We eagerly look forward to announcing a re-opening of the Beverly Boulevard location as soon as possible. 
 
We are proud to have conducted our business safely under a vigorous set of protocols since May 2020, and we are deeply grateful to all of you who have trusted us to guide your optical journey through this most extraordinary, historic time. 
 
You will find following more specific details about this temporary change in service, and we are prepared to assist you with any questions or concerns you may have. 
 
We look forward to seeing you soon!
  
What if I have an existing order at Beverly Boulevard? 
 
If you have an order in process, it will be transferred safely to Melrose Avenue on April 1. Notifications of order status by phone, text, and e-mail will continue as before. If you have been contacted to pick up an order, we kindly encourage you to do so before March 31st if possible. 
 
What about my client history I’ve established at Beverly Boulevard? 
 
With careful planning and access to your client records, we are focused on providing complete continuity of care for you and to making your experience at the Melrose Avenue location as seamless as possible. 
 
Where is the Melrose Avenue store?
 
The Melrose Avenue store is a mere five blocks north of the Beverly location at 7407 Melrose Avenue, 90046. Limited parking may be available behind the store (enter via the alley at Martel). Metered and side street parking is also easily accessible.
 
Are there COVID protocols in place at Melrose, too? 
 
Absolutely. We continue to offer visits on an appointment-only basis (please contact us to schedule a time convenient to your calendar). Entry into the store requires a face mask covering your nose and mouth, physical distancing, and a temperature check and splash of hand sanitizer upon entry. All frames you will come into contact with have been sanitized. 
 
Is there an alternative to going to the Melrose Avenue location? 
 
From curbside drop-offs to shipping to more "remote" styling options, we are happy to discuss alternatives to accommodate your needs. 
 
When will the Beverly Boulevard location reopen? 
 
At present, our best estimate is within 2-3 months, depending on the progression of the health crisis and other factors. An announcement will be sent to e-mail subscribers to notify you in advance of the happy date!

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